CASE STUDY

Vavoom: A Customer Focused Business with a Customer Focused System

Vavoom is a leasing broker with over 70 years of experience in the leasing industry, who have a prime focus on client relationship management. At the heart of their business is the customer, and the strong long-lasting relationships they build with them based on honesty and integrity. That’s why, for Vavoom, a platform that could match their in-person drive for successful customer relationships was so important.  

As a new start broker, the search for this platform began with a rigorous tender process. To meet their customer-focused requirements, Vavoom was searching for a holistic CRM that would allow them to manage all data from a prospect through to in-life customer relationships. By considering system intuition, cost and scalability to facilitate business growth, Vavoom engaged with 10 different suppliers. After a lengthy process, they ultimately chose QV Systems for the scalability it provided, meeting their requirements now and adapting to whatever they may be in the future.

Vavoom now utilises QV’s Accelerate platform to service their customers from lead to in-life customer management, providing market-leading customer experiences with its functionality. The reporting ability provides regular ROI updates from lead sources while conversion rates, deal completion, timescale and comprehensive stick information are all easily reportable – a key insight for a new and fast-growing business.

We asked Jonathan Wise, Founder and Operational Director at Vavoom for their experience on getting started with QV Systems, how they’ve found the functionality and where they look to take their business in the future:

“We chose QV Systems as they firstly matched our business values of integrity and honesty. Our client success manager Jeremy was honest and left no ‘grey areas’ when working through the tender process. The demo we initially received was extremely comprehensive and made our decision-making process much easier. So, while it was a close battle for a supplier, QV came out on top as we knew the platform could be scaled in tandem with our business, assisting us in managing transactions within our Contract Hire division and our Asset Finance business. 

We were offered the option of consultancy to set up our system, but we chose to do this ourselves. While this may have taken us away from some early sales, we decided it was important to learn how to streamline the system, enabling us to make changes later down the line. In achieving this, the onboarding sessions with QV’s Lauren were fantastic, and the QV team have since been on hand to help with any subsequent queries. We should now, soon, be fully functional on the system!

Accelerate broker has been built for our industry and the platform is very comprehensive. We’re looking forward to growing the business and seeing where Accelerates scalability can take us.”


Customer Success Month - CTA