Customer Success Assistant

Typograhy hero shapes

Location: Remote with travel as required 
Salary: Competitive starting salary 
Holiday Entitlement: 28 days (including bank holidays)
Dress Code: None!  

ABOUT US:

We are a SaaS Fintech based in Bedford. We provide software for the asset, automotive and consumer finance industries. Could you be part of our success story?

ABOUT YOU:

Fired up with enthusiasm for amazing customer service, you are ready to become part of a team who are committed to serving their customers with top-quality solutions and excellent service. You will be really comfortable using computers and probably already run your life on cloud based systems.  You will be responsible for supporting the delivery team & management team.

Day to day duties will include:

  • Answering customer support tickets and liaising with customers on the telephone/video calls
  • Creating and managing customer documentation on our custom platform
  • Writing online user guides
  • General office administration

Most importantly, you will be partly responsible for maintaining QV Systems’ excellent reputation. We are a young company so you will need to be ambitious, flexible, trustworthy, hungry for success and a self-starter.

In return we will give you great tools, a relaxed working environment and exposure to a wide range of experiences which will allow you to develop the skills necessary for a successful career with us. We will give you the chance to become a key member of the organisation and if expectations are consistently met, you can look forward to flexible career development in a number of possible avenues.


Essential:

  • Experience of and a belief in the importance of customer service
  • Confidence and the ability to communicate clearly and effectively to various audiences
  • Creativity and desire to enhance processes and bring fresh ideas to the workplace
  • A self-starter who has the ability and initiative to learn new skills quickly including adopting new processes and technology
  • A high level of IT literacy and a clear understanding of software applications
  • Excellent organisational skills

Desirable: